Refunds

Last updated: 24 August 2026 · Version 1.0 · Terms of Service

This page is the refund promise. The product issues the refund through our payment provider when the rules below are met. It is not labelled as solicitor-approved.

1. Who this is from

Alex Sakpoba, trading as Senshin. Email billing@senshin.io.

2. Fourteen-day money-back

If we have charged you and you change your mind, email billing@senshin.io within 14 days of that payment. We will refund that charge in full.

What that means in the product:

We refund the latest successful charge that has not already been refunded.
The 14 days are counted from the charge date, not from the day you first created the account.
A full refund omits a partial amount — the whole charge is returned.
Once the payment provider confirms the refund, paid access is revoked. The workspace is not deleted; it becomes read-only like an ended trial, unless you ask us to delete it.

If you are buying as a consumer (not in the course of a business), the Consumer Contracts Regulations 2013 also give you a 14-day right to cancel a distance contract. We honour that through the same 14-day refund. Most Senshin customers are buying for work; if you are a consumer, say so in the email.

3. Annual plans — unused whole months

If you cancel an annual subscription early, email billing and we will refund the unused whole months on a pro-rata basis. Part-months already started are not refunded. That matches what the product can issue.

4. What cancellation is not

Cancelling in Settings stops the next charge. You keep access until the end of the period you have already paid for. Cancellation is not itself a refund. If you also want money back, you must ask within the 14-day window (or ask for the annual unused-month refund).

5. What we will not refund as of right

A charge older than 14 days, unless you are due the annual unused-month refund.
A charge that has already been refunded.
A charge we cannot find on the customer record linked to your account.

We may still make a goodwill refund outside those rules. That is a decision, not a right, and it is logged.

6. How to ask

Email billing@senshin.io from the address on the account. Include the workspace name if you have more than one. We process it through the same refund path the founder uses in admin — not a private spreadsheet.

Card refunds usually show on the statement in a few working days. The exact timing is our payment provider's and your bank's.

7. Chargebacks

If you dispute a charge with your bank while a refund is available under this page, tell us so we can refund instead where we still can. A completed chargeback and a refund of the same charge cannot both stand.